Please complete your renewal information as soon as possible so your agent can review your options for coverage beginning January 1, 2027.
Do not assume your current coverage, price, or financial assistance will stay the same. Reviewing your information each year helps us find coverage that fits your needs and keeps your application up to date.
If you miss Open Enrollment, you generally cannot enroll in Marketplace coverage again until the next enrollment period unless you qualify for a Special Enrollment Period. Please do not count on being able to enroll later in the year.
An updated renewal form
We have updated our renewal form to collect the information needed to prepare your quote and meet current requirements.
Please answer every question carefully, especially those about your expected income and household. Accurate information helps us calculate your financial assistance correctly and reduces the risk of having to repay excess assistance when you file your taxes.
A simpler way to get support
We have also created ICN Client Care, our new online support system.
Moving forward, please create a support ticket for service requests instead of calling or texting your agent. Your request will go directly to our Support team.
You can use a ticket to:
- Send a letter from your state or the Marketplace requesting information.
- Upload paystubs or other requested documents.
- Update your income.
- Report a move or provide a new address.
You can upload documents directly from your computer or phone, including taking a photo with your phone.
Your agent will still be available to assist you. The support system helps us keep your information together and handle requests more efficiently.
Support replies and notifications will be sent to the email address we have on file.
Create your ICN Client Care account
Select Go to ICN Client Care below, then select Create an account beneath the Sign in button.
You must use the same email address we have on file. If the website does not recognize your email address, contact your agent to confirm or update it.
After creating your account, select Open Enrollment/Renewal and follow the instructions to submit your renewal information.